Can an existing intruder alarm be maintained?
Often, yes—subject to an assessment of the equipment, its condition and access to the system. A new maintenance company needs to understand what it is accepting responsibility for. It should not promise to take over every installation without checking it.
Digilec reviews existing Ajax, Texecom and Honeywell installations, among other systems, for maintenance and fault support. The aim is to retain suitable equipment and identify any work needed for reliable ongoing protection.
What a takeover review looks at
We consider the panel and detectors, power supplies and standby batteries where fitted, communications, tamper protection and the condition of the installation. We also look at how the building is now used and whether detection still covers the relevant areas.
Documentation, service records, authorised system access and available manufacturer support help establish the next steps. A system that still arms may nevertheless have gaps, faults or outdated arrangements that deserve attention.
If your insurer requires a Certificate of Conformity or evidence of servicing, include that requirement in the review. Digilec can provide certification for installations that meet the relevant requirements and maintain systems in accordance with the applicable standards. Any deficiencies in an inherited system need to be addressed before suitable certification can be confirmed.
What if the alarm is already monitored?
Changing the maintenance company and changing monitoring are related but separate tasks. Existing contracts, the Alarm Receiving Centre arrangements, signalling equipment and any police reference requirements must be considered.
A transfer should be planned to avoid an unintended gap in protection. Do not cancel the existing service simply because a new provider has been approached. Agree the responsibilities and changeover sequence first.
Missing information is a starting point, not a dead end
If you have inherited a building, you may not have a full equipment list or recent service history. Send what you do have: the make, photographs of the keypad and equipment labels, known fault messages and details of the previous provider.
We need appropriate authorisation from the person responsible for the premises. Account or configuration access may require a formal transfer or manufacturer-supported process. Please keep codes and passwords out of ordinary enquiry emails.
Repair, retain or replace?
A good review separates essential remedial work from optional improvements. A battery replacement or detector correction is a different decision from upgrading a panel that is no longer supported.
We explain the findings and agree the scope before proceeding. If replacement is justified, we can plan it around the property and any existing usable infrastructure. If the system is suitable to retain, ongoing servicing may be the sensible next step.
Start with a straightforward review
You do not need an existing Digilec maintenance contract to ask for help. Tell us about your premises and the support you need—whether that is a fault investigation, an alarm takeover or an ongoing agreement.
We will establish what needs checking and help you move towards a clearly supported installation.