More than a picture on a screen
A working live view does not prove that a camera is recording, that the time is correct or that an incident can be exported. Digilec reviews the complete video system, from the camera position to the footage your team needs to retrieve.
We support businesses, facilities teams and property operators with CCTV maintenance, repairs and upgrades. You can contact us about an existing fault without having a maintenance contract in place.
When something stops working
Missing cameras, interrupted recording, poor night images and failed remote viewing each need a different investigation. We can assess camera power and network connections, recorder operation, storage health and account permissions to establish where the problem sits.
Tell us if an incident recording needs to be preserved before any work begins. Repairing a recorder does not guarantee recovery of missing or overwritten video, and preservation requirements should be considered before configuration or storage changes.
Service the system, not just the cameras
A planned review can include lens condition, camera alignment, focus, day and night performance, recording schedules, time settings, retention and playback. We also review practical export procedures and suitable software updates, subject to system support and an agreed scope.
Buildings change. New shelving, lighting or partitions can turn a once-useful view into a blind spot. Maintenance is an opportunity to check whether coverage still serves its purpose, not simply whether every camera powers on.
Upgrade where it makes a difference
We can review existing equipment before recommending replacement. The right improvement might be a better entrance camera, additional storage, an updated recorder or a platform that makes remote management easier.
Our experience includes Avigilon Alta, Ajax, Axis, Hikvision and Vivotek solutions. Compatibility, licensing and equipment condition determine what can be retained. For suitable projects, supported existing cameras can form part of an Alta Video deployment through a Cloud Connector.
Support that works around your site
Remote technical support is available where the system supports it and appropriate access is authorised. For issues requiring attendance, we agree the next steps and site arrangements. Planned maintenance can be coordinated across multiple locations.
Send us the camera or recorder make, the issue you are experiencing and whether live viewing, recordings or both are affected. We will help you establish a practical route back to reliable coverage.